A Customer No More

I’ve been a Vonage customer since I ported our Bellsouth telephone number to the service in December of 2003. I loved the service, the price was fair, in fact I had a sweet grandfathered deal way below their current listed prices, and voice quality was awesome. Even with that deal, the horrendous taxes and fees more than doubled the base amount each month.

Yesterday I discontinued my service.

I’ve been thinking about doing this for several months. Not because of anything Vonage did or didn’t do. I’d recommend them in a heartbeat to anyone needing a great VOIP service with great quality and attractive rates around the world.

I pulled the call listing for my Vonage number and compared my use of it to my cellphone. Fewer than 5% of my inbound or outbound calls were through Vonage. That alone wouldn’t be a reason to drop the service but when I looked at the actual calls all but two of the inbound calls over the last 3 months have been from scammers. I’ve thought about doing this in the past but always kept the number because it is the one my brother would always use to get in touch with me. Since his death in January of this year, my Vonage line just isn’t used for anything constructive or useful.

I know I’m not alone in ditching the fixed line and relying solely on my cellphone and in many ways it just makes sense to me. My cellphone is almost always near me and it is without a doubt the best way for any of my friends, family, clients or business associates to get in touch with me.

So, when the scammer who called me yesterday speaking very poor English wanted me to allow her to connect to my computer to refund a purchase of Microsoft support I never bought… I decided it was time to say goodbye to Vonage and a phone number I’ve had for close to twenty years.

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